Although we are still quite far
from mimicking human brain exactly in the laboratories, with all its cognitive
abilities, analytical abilities and inter-play of complex emotions in decision
making, there are quite a few remarkable progresses in the Artificial
Intelligence (AI) technologies which have potential to eradicate thousands, if
not millions, of jobs worldwide.
Heard about Amelia? She’s
just a software but looks good too!
For example IPSoft’s Amelia, an AI
platform, when deployed, works as a cognitive knowledge worker alongside its
human colleagues. Amelia works like a service desk employee who can read,
listen to and understand what people ask. She can even understand what people
are feeling when they ask for services.
Amelia could be deployed to a broad
range of business functions. Using Amelia, it is possible to automate various
business processes. She has cognitive abilities and learns like a human being.
She can solve service requests or queries using her knowledge just as her human
colleagues can do. Amelia is smart and intelligent. She can interact with
humans as their feeling to deliver a satisfactory experience to those looking
for services or calling her for some queries.
Meet IBM’s Watson (well,
it’s still waiting to get human identity like Amelia)
IBM’s Watson is smart and
intelligent. It can answer complex questions posed by a customer, can very
quickly run through a large amount of structured and unstructured data and
extract key information, learn patterns, analyse data for forecasting trends,
and build insights, better and faster than humans in many cases.
Of course, Watson is a cognitive
computing system which mimics certain functions of human brain. It uses natural
language processing and machine learning to understand customer queries,
analyse data and build insights from information. Watson can be used in a wide
range of business functions and industries.
So, looks like a lot many
knowledge workers such Analysts, Brand Managers, Customer Service Professionals
and others going to lose their jobs in the future.
Well, may be or may not be.
You got to understand the future
and decide for yourself.